Refund policy
Something wrong with your order? Find the details below and get in touch with our support team.
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This policy applies to NORELIQUE purchases delivered within the United States. Please report an eligible product issue within 30 calendar days of the item's delivery.
1. Eligible returns
You may request a return, refund or replacement if your item:
- Arrives damaged or defective;
- Is the wrong product; or
- Is materially different from the description provided when you ordered.
This voluntary policy does not cover a change of mind or personal preference. Discounted items, beauty products and fragrances remain eligible for genuine product issues. Damage caused by misuse, unauthorised alterations or accidents after delivery is not covered.
Keep the item and any available packaging while we review your request. Opening packaging or using an item enough to discover a defect does not automatically disqualify it.
2. How to request help
Email support@worknexas.com or contact us on WhatsApp: +1 (505) 528-3849. Include your order number, the email used at checkout and a description of the issue.
Where available, include original photos or video of the item and relevant packaging. If you cannot provide these, contact us so we can discuss another way to assess the problem.
3. Genuine evidence
Claims must concern the actual item received. AI-generated images, fabricated documents, stolen photographs and altered evidence that misrepresents an issue cannot support a claim. If information is unclear or inconsistent, we may request clarification or additional evidence before deciding the outcome. Knowingly fabricated claims may be declined.
4. Return instructions and fees
Contact us before sending anything back. If a return is required, we will provide the correct return address and shipping instructions.
Return shipping is free for approved claims under this policy. We will provide a prepaid label or agree reimbursement of reasonable postage before you purchase it. We do not charge a restocking fee.
Do not post leaking perfumes, flammable liquids or other restricted goods until we provide suitable return instructions.
5. Refunds and replacements
We will notify you of the decision after assessing your claim and, where necessary, inspecting the returned item. Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may need additional time to display the credit.
Refunds cover the amount paid for the affected item, applicable taxes and any delivery charges refundable under applicable law. A replacement may be arranged with your agreement. Contact us if a confirmed refund has not appeared.
6. Order cancellations
You may request cancellation within 24 hours of placing your order, provided the item has not been fulfilled. Contact us promptly with your order number. We will confirm whether cancellation has been completed. Fulfilled items follow the return process above.
7. Your rights
This policy does not limit mandatory consumer rights or remedies. Those rights may apply beyond the 30-day window. Policy updates do not remove more favourable terms offered when an earlier order was placed.
Contact NORELIQUE
Email: support@worknexas.com
WhatsApp: +1 (505) 528-3849
Website: norelique.com