Information involved
When you place an order or contact us, the information involved may include your name, email, phone number, billing and delivery addresses, order details and messages. Return enquiries may include the original photos or videos you choose to send. Payment details are handled through the payment services used at checkout.
How information is used
Information is used to process and deliver orders, communicate about purchases, review return requests, provide support, help prevent fraud and meet applicable recordkeeping obligations. If you sign up for marketing, your contact details may also be used for those messages; you can unsubscribe using the link in a marketing email.
Shopify and other service providers
Our store is hosted on Shopify. Information needed to provide a service may be processed by Shopify, payment providers, delivery companies and the services used to manage orders and support. Shopify also processes information under its own Consumer Privacy Policy. We may disclose information when required by applicable law or a valid legal request.
Cookies and browser information
Shopify and enabled storefront services may process browser and device information, IP addresses and interactions with the store. Cookies support functions such as the cart, checkout, security and saved preferences. Where analytics or advertising services are enabled, they may also process usage information, subject to applicable consent requirements. Use any privacy controls displayed on the store and your browser settings to manage your preferences. Blocking some cookies can affect store functions.
Contacting us through WhatsApp
WhatsApp is optional. Opening a WhatsApp link takes you to an external service, where WhatsApp or Meta handles information under its own privacy terms. You may use email instead. Only send information needed to resolve your enquiry.
Retention and security
Information is retained for as long as needed to fulfil orders, manage support, keep required business records and handle disputes or legal obligations. The period depends on the information and the purpose. No online transmission or storage system can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to access, correct, receive a copy of or request deletion of your personal information, withdraw consent, or object to or restrict certain uses. You may also have rights relating to targeted advertising or data sharing. Contact us to make a request. We may need to verify your identity using information proportionate to the request. Some records may need to be retained by law. You may raise a concern with the relevant privacy authority where applicable.
International processing and updates
Service providers may process information in countries other than where you live. Applicable protections depend on the service and relevant law. This policy may be updated as store practices change; the current wording will appear on this page.